Loving your job- lessons from my septic men

For those of you who live in the lands of sewers and public water, let me explain septic systems. It’s basically a huge holding tank buried underground adjacent to your home. Everything that leaves a drain ends up in the septic tank which is why it needs to be pumped out regularly. As you can imagine, it’s not a glamorous job, but it is a vital industry in the  country. I recently saw a septic pumper truck with the saying ” We’re Number #1 in the #2 business.” Guess it helps to have a sense of humor as well.

George and Don, Septic Men of Excellence

Which brings me to the subject of this post. I have had the septic system in my home pumped by two older gentlemen since I bought the house 15 years ago. I thought they were elderly when they first came to help me in 1995- and here they are in 2010 still keeping all the homes in the Bristol Hills humming along. Don Sherman, the owner, is 83. His partner in crime, George, is 82. They stay busy working almost every day. I always take the time to make them a cup of coffee and sit and chat with them. I am interested in people that really love their job and what makes them feel that way. These two love what they do and have known each other since they were young boys. They are like the original Odd Couple- they tease each other and finish each others sentences, and its obvious they are good friends.

Don told me ” I don’t vacation much or do anything fancy so I enjoy getting out to nice places and getting to visit with friendly people”.  George likes to chat and he is always full of good stories and opinions. My interactions with them always leave me feeling good and happy – and isn’t that the sign of outstanding customer service? So I think these two gentlemen have set the bar very high. They love their jobs and do all that they can to keep their customers happy. If they can find purpose and happiness in serving others, shouldn’t the rest of us be able to try to do the same?


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